Privacy Policy

Last updated: 29 September 2026

Vang Vieng Adventure is operated by VLT Tours (“Vang Vieng Adventure”, “VLT Tours”, “we”, “us” or “our”). We respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and share personal information when you visit https://vangviengadventure.com/, create an account, contact us, make a booking, purchase a tour or transport service, submit a review, or otherwise interact with us.

1. Who We Are

VLT Tours operates Vang Vieng Adventure and is responsible for the personal information covered by this policy.

Business: VLT Tours / Vang Vieng Adventure
Address: VLT Tours, Kangmuang, Vang Vieng 10060, Laos
Email: [email protected]
Telephone and WhatsApp: +856 20 2329 2329

2. Personal Information We Collect

Depending on how you use our website and services, we may collect the following information:

Identity and contact details: your name, email address, telephone number, billing address and account username.
Booking information: your selected tour or transport service, travel dates, number and age category of guests, accommodation or hotel, pickup location, destination and special requests.
Payment and transaction information: the amount paid, currency, payment method, payment status, transaction reference and refund information.
Account information: login details, saved bookings, order history and account preferences.
Communications: messages sent through our contact form, email, telephone, WhatsApp, social media or in person.
Reviews and public content: your name, rating, review, comments and any content you choose to publish.
Safety information: medical conditions, accessibility requirements, dietary requirements or other information that you choose to provide and that is relevant to safely providing an activity.
Technical information: your IP address, browser, device type, operating system, referring website, pages visited, approximate location, session information and website activity.
Cookie information: shopping-cart contents, login status, website preferences, comment details and information used to understand how a booking originated.

If you make a booking for another person, you must have their permission to provide their information and should make this Privacy Policy available to them.

3. How We Collect Information

We collect information:

directly from you when you contact us, register, book, pay, submit a review or provide information to our staff;
automatically through our website, cookies, server logs and similar technologies;
from a person making a booking on your behalf;
from payment providers when they confirm or process a transaction; and
from tour operators, drivers, accommodation providers and other booking partners when necessary to manage your service.

4. How We Use Personal Information

We may use your information to:

process and confirm bookings, payments, cancellations and refunds;
create and manage customer accounts;
arrange hotel pickups, transport, tours and activities;
communicate booking details, availability, schedule changes and safety instructions;
respond to enquiries and provide customer support;
consider health, accessibility or safety requirements you have disclosed;
publish and manage reviews and comments;
maintain shopping-cart and login functionality;
prevent fraud, spam, misuse and security incidents;
maintain, troubleshoot and improve our website and services;
keep financial, tax and business records;
send marketing communications where you have requested them or where otherwise permitted by law; and
comply with legal obligations and protect our customers, staff and legal rights.

5. Legal Grounds for Processing

Where applicable data-protection law requires a legal basis, we process personal information on one or more of the following grounds:

Contract: processing is necessary to provide a booking or service you requested.
Legitimate interests: processing is reasonably necessary to operate and secure our business, assist customers, improve our services and prevent fraud.
Legal obligations: processing is necessary to meet accounting, tax, safety or other legal requirements.
Consent: you have agreed to a particular use, such as optional marketing or certain cookies. You may withdraw consent at any time.
Safety and vital interests: in exceptional circumstances, processing may be necessary to protect someone’s health or safety.

Where you voluntarily provide health or other sensitive information, we use it only where necessary to assess safety or accessibility, to provide the requested service, or with your explicit consent where required by law.

6. Payments

Online or card payments may be processed by the payment provider identified during checkout. Payment providers process card and account details under their own privacy policies and security procedures.

We generally receive transaction information such as the amount, currency, payment status and transaction reference. We do not intend to store complete payment-card numbers or card security codes on our own systems.

If you choose to pay through a third-party application, QR service or financial institution, that provider’s privacy policy also applies.

7. When We Share Information

We may share only the information reasonably necessary with:

tour and activity operators, guides, drivers and transport providers;
hotels or accommodation providers when needed to arrange pickup;
payment processors, banks and refund providers;
website hosting, security, backup, email and technical-support providers;
WordPress, WooCommerce and providers supporting our booking, account, contact-form and review functions;
WhatsApp or Meta when you choose to communicate with us through those services;
Google or other map, font and external-content providers when their services are accessed;
accountants, insurers, legal advisers and professional consultants;
government authorities, regulators, emergency services or law-enforcement bodies where legally required or necessary to protect safety or legal rights; and
a purchaser or successor if our business or assets are reorganised, transferred or sold.

Service providers acting for us may use personal information only to provide their contracted services or as otherwise permitted by law.

We do not sell personal information. We also do not knowingly share personal information for cross-context behavioural advertising.

8. Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate essential features, remember preferences, manage customer accounts, maintain shopping carts, support comments and reviews, protect the website, and understand the source of orders.

These may include:

WordPress login, preference and comment cookies;
WooCommerce shopping-cart and customer-session cookies;
booking calendar and booking-session information;
order-attribution cookies that record how a visitor reached the website; and
security, spam-prevention and content-delivery technologies.

Some website pages may load fonts or content from third parties. When this happens, the provider may receive technical information such as your IP address, browser and the page being viewed.

You can block or delete cookies using your browser settings. Blocking essential cookies may prevent the shopping cart, account, booking or checkout functions from working correctly. Where legally required, we will ask for consent before using non-essential cookies.

9. External Websites and Services

Our website may link to WhatsApp, Facebook, Google Maps, payment applications and other third-party services. If you follow a link or use one of these services, the third party may collect information directly from you under its own privacy policy. We are not responsible for the privacy practices of independent third parties.

10. International Data Transfers

We are based in Laos, and information we collect may be processed in Laos or in other countries where our service providers operate. Those countries may have different privacy laws from your home country.

Where required by applicable law, we will use appropriate contractual, organisational or other safeguards for international transfers of personal information. You may contact us for further information about safeguards relevant to your information.

11. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including:

booking, payment and accounting records for the period required by tax, accounting and legal obligations, typically up to seven years;
customer accounts while active and for a reasonable period after closure;
general enquiries and customer-support communications, typically for up to two years after the matter is resolved;
reviews and public comments while they remain published or until removal is appropriate;
security and technical logs, typically for up to twelve months unless needed to investigate an incident; and
health or safety information only for as long as necessary for the relevant activity, incident, insurance claim or legal requirement.

Information may be retained longer where needed to resolve a dispute, respond to a legal claim, prevent fraud or comply with law. Backup copies may remain for a limited period before being securely overwritten.

12. Security

We use reasonable technical and organisational measures designed to protect personal information against accidental loss, unauthorised access, misuse, alteration or disclosure. Access is limited to people and service providers who reasonably need the information.

No website, internet transmission or storage system is completely secure. You should use a strong, unique password and contact us promptly if you believe your account or personal information has been compromised.

13. Children’s Information

Our website is intended for adults who can make bookings and payments. A parent, guardian or responsible adult must make bookings involving children.

We may collect limited information about a child, such as their age category, name or relevant safety needs, when reasonably necessary to provide a family booking. We do not knowingly collect personal information directly from children for marketing purposes.

14. Your Privacy Rights

Depending on where you live and the law that applies, you may have the right to:

request access to the personal information we hold about you;
request correction of inaccurate or incomplete information;
request deletion of your information;
restrict or object to certain processing;
receive certain information in a portable format;
withdraw consent at any time where processing is based on consent;
opt out of direct marketing communications;
request information about the recipients of your information;
appeal or complain about how a privacy request was handled; and
lodge a complaint with the data-protection authority responsible for your place of residence, work or the alleged infringement.

We do not use solely automated decision-making that produces legal or similarly significant effects on customers.

To exercise a privacy right, email [email protected]. Please describe your request and provide enough information for us to identify the relevant account or booking. We may need to verify your identity before completing the request.

Some rights are subject to exceptions. For example, we may need to retain transaction records to comply with tax law or establish, exercise or defend legal claims.

15. Marketing Communications

If you subscribe to marketing or ask to receive offers, we may use your contact details to send relevant news and promotions. You can unsubscribe at any time by using the unsubscribe option in a message or by contacting us.

Unsubscribing from marketing will not prevent us from sending essential communications about an existing enquiry, account or booking.

16. Changes to This Policy

We may update this Privacy Policy when our services, technology or legal obligations change. The latest version will be published on this page with a revised “Last updated” date. Material changes may also be communicated through the website or directly to affected customers where appropriate.

17. Contact Us

For questions, complaints or requests concerning this Privacy Policy or your personal information, contact:

VLT Tours / Vang Vieng Adventure
VLT Tours, Kangmuang, Vang Vieng 10060, Laos
Email: [email protected]
Telephone and WhatsApp: +856 20 2329 2329